Where is my Order?
A: We know you are eager to get your items! We work tirelessly to ensure it gets out to you as quickly as possible. All of our Jewelry and Accessory items are sourced from international partners and markets all over the globe as far as Peru, India, Sri Lanka, China, Morocco and right here in North America. Please allow 5-15 Business Days depending on your location. We offer full tracking for all orders and you can reach us at any time firstname.lastname@example.org
I Need To Return My Order.
A: If an item doesn’t arrive or doesn't match the description, and your payment is eligible, we’ll reimburse the full cost of eligible purchases paid, including shipping costs.
What's My Size?
In case you missed it above. Check Your Size HERE! We always recommend that if you are unsure you order a size up just to be safe!
What items are covered by PayPal's Buyer Protection?
Purchase of most goods that can be posted and which do not violate PayPal policies. Here are a few examples of situations where an item doesn’t match the seller’s description: You bought a ring and got a necklace, you bought a new item but got something that was used, you bought 3 items but only got 2, the item was damaged during delivery, the item is missing major parts (that the seller didn’t disclose).
If there's a problem, can I have a refund?
Definitely! You have 30 DAYS from delivery date, to return / exchange your unused item, for a full refund or full coupon in our shop. If an item doesn’t arrive or doesn't match the description, we’ll reimburse the full cost of eligible purchases paid, including shipping costs.
Please read our Refund Policy.
If your item has not arrived, but has been shipped by us and your local postal company claims it was "Delivered", this is not in our responsibility and we cannot refund this transaction. Depending on the case, we can re-send the item free of charge, or give you a coupon to order something else from our shop. "Delivered" items that have not arrived to your door or mailbox, should be solved with your local postal office, as they marked it as Delivered.
If You Have any Further Questions Please Contact Us Anytime